Payment and Shipping Information

Paypal will add postage at a flat rate of A$9.80 for small items or A$15.75 for larger items within Australia for Registered Post with signature on delivery.

If you are outside Australia, please email me first to get a postage cost, as Australia Post's services and charges vary widely between international destinations.

What payment methods do you accept?

Payments to Seraglio-Design can be made by Visa or Mastercard via PayPal. You do not need a PayPal account to make a Visa or Mastercard payment. Seraglio-Design is unable to accept payments from any other credit cards at this time.

If you do have a PayPal account, you can make payments from your bank account.

How will my order be shipped? When will it arrive?

Small items are packed in drawstring bags; necklaces and larger items enjoy luxurious silk-lined presentation boxes like those pictured on the main page.

Parcels sent within Australia are sent by Registered Post and require a signature on delivery. Delivery to most places in Australia takes between 3-5 working days.

International orders are sent by registered Air Mail. Delivery to most countries takes between 5-10 business days. The addressee is responsible for any applicable duties or customs charges.

You will be notified by email when your order is dispatched.

What is your return policy?

It is important to me that you are completely satisfied with your purchase, and I am happy to exchange or refund if you change your mind within 7 days of receipt of your order.

For hygiene reasons, earrings cannot be exchanged.

You are responsible for any return shipping charges unless the goods are damaged or faulty. All returned goods must be returned within 14 days of receipt, in original condition and in original packaging.

Any refunds will be processed via PayPal, less original postage charges (unless the goods are damaged or faulty).

Interested in selling my work? please enquire via the contact page.

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